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Account deletion request

Delete your Acmer account

If you can log in, delete your account directly in the Acmer app. If you cannot access your account, submit a verified web request below.

Important before you continue

Deleting an account removes or anonymizes local account data. Some records may be retained in a minimized form where required for orders, subscriptions, payments, security, audit, disputes, or legal obligations.

Delete in the app

Open the Acmer app, go to Account or Settings, choose Delete Account, review the confirmation notice, enter the required confirmation text, then submit.

App deletion is for signed-in users. After a successful request, your account is disabled, local personal data is deleted or anonymized, and active login sessions are removed.

Submit a web request

Use the email linked to your Acmer account. We will send a verification code before creating a pending deletion request.

The web form does not immediately delete your account. It is used when you cannot log in and requires review before the deletion process is completed.

1 Enter email Use the account email address.
2 Verify code Check your inbox for the code.
3 Submit request The request enters review.

What will be deleted or anonymized

  • Account profile, email, phone, password, login credentials, third-party login bindings, and device tokens.
  • Privacy settings, notification preferences, messages, favorites, likes, downloads, and other personal preference data.
  • Private cloud space settings and upload sessions. Cloud project files and other object storage files are deleted by asynchronous deletion tasks.

What may be retained

  • Order, payment, subscription, points, webhook, audit, dispute, financial, and security records may be retained only as necessary and anonymized where possible.
  • Deletion audit details may be retained temporarily for review and then minimized according to the retention policy.
  • Data in backups expires through the normal backup retention cycle.

Subscriptions and processing time

Subscriptions Deleting your Acmer account does not automatically cancel subscriptions managed by Apple App Store, Google Play, Shopify, Stripe, or other third-party platforms. Please manage active subscriptions on the corresponding platform.
Processing time Web deletion requests are reviewed after email verification and processed within 30 business days where possible, no later than 45 days after receipt.

Contact: [email protected]